Frequently asked questions

Your account is created by the office. You will receive an email with instructions or your initial sign-in details from us; when you sign in for the first time you set your own password.

Yes. Documents are stored encrypted in a location that is not accessible from the internet, and every download is logged (who, what, when).

In the portal, go to "Invoicing orders" → "New order". Enter your customer's Tax ID (AFM) – the business name is filled in automatically – and describe the service and the amount. You will be kept informed at every step until the document is issued.

Yes. On the "Appointments" page you choose whether you would like a meeting at the office, a phone call or a video call, and a time that suits you. The appointment is valid once we confirm it.

As a rule, for as long as a tax audit can be carried out (usually 5 years from the end of the year in which the return was filed), and in some cases longer. Ask us about your own situation.